1. Return Eligibility

We want you to love your purchase. If you are not completely satisfied, you may request a return within 7 days of delivery, provided that:

• The item is unused, unworn, and in its original condition.
• The item is returned with all original packaging, tags, authenticity/hallmark certificates, and invoice.
• The item has not been resized, altered, or customised after delivery.

2. Non-Returnable Items

For hygiene, safety and customisation reasons, the following items cannot be returned or exchanged unless found to be defective or materially different from what was ordered:

• Customised or made-to-order jewellery.
• Earrings and other pierced/body jewellery, once opened.
• Items purchased during clearance or final sale, where explicitly marked as non-returnable.
• Items that show signs of wear, damage, or alteration not caused by us.

3. How to Initiate a Return or Exchange

1. Email us at shopaurejewellery@gmail.com or call +91 90302 92200 within 7 days of delivery, quoting your order number.
2. Our team will review your request and confirm eligibility along with the return process.
3. Once approved, securely pack the item in its original packaging and hand it over to our courier partner for pickup, or ship it to the return address we provide.
4. The item will be inspected upon receipt before a refund or exchange is processed.

4. Refunds

• Once your returned item passes quality inspection, we will process your refund within 7–10 business days.
• Refunds will be issued to the original payment method used at checkout, or as store credit, at your preference (where applicable).
• Any shipping charges paid at the time of the original order are non-refundable, unless the return is due to our error (wrong/defective item shipped).

5. Exchanges

If you’d like a different size, design or product, you may request an exchange within the same 7-day window, subject to product availability. Any price difference will be collected or refunded accordingly.

6. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/video of the product and packaging. We will arrange a free replacement, exchange or full refund, including shipping charges, at no additional cost to you.

7. Cancellations

Order cancellation terms are detailed in our separate Cancellation Policy.

8. Consumer Rights

Nothing in this Policy limits your statutory rights as a consumer under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

9. Contact Us